Frequently Asked Questions (FAQ)

🛍️ About Nyken.shop

What do you sell?
We sell cutlery sets, wooden-handled utensils, stem glasses, bowls, and other kitchen tools.

Where are you based?
We’re based in Preston and deliver across the UK.

🚚 Shipping & Delivery

Do you offer free shipping?
Yes, all UK orders include free shipping — no minimum spend.

How long does delivery take?

Processing: 1–2 business days
Delivery: 4–5 business days after dispatch

Do you provide tracking?
Yes, tracking details are emailed once your order ships.

What if my order is delayed or missing?
Check tracking and your address. If you still need help, contact us.

What if my item is damaged or missing?
Let us know within 48 hours. Send your order number, photos, and a brief description. We’ll sort it quickly.

🔁 Returns & Refunds

Can I return an item?
Yes, within 14 days if it’s unused, in original condition, and in original packaging. Contact us first.

What can’t be returned?

Used or damaged items (unless damaged in transit)
Items without packaging
Gift cards
Custom items

When will I get my refund?
Refunds are issued within 7–10 business days after we receive and inspect your return.

Do you offer exchanges?
Only for faulty or damaged items. Let us know within 7 days of delivery.

Can I cancel my order?
Yes, within 12 hours of purchase.

💳 Payments & Security

What currency do you use?
All prices are in GBP (£) and include VAT.

Is payment secure?
Yes. We use trusted third-party providers and never store your payment details.

⚖️ Site Use & Legal

Can I use your content?
No. All images, text, and designs belong to Nyken.shop

What’s not allowed on your site?
No spam, misuse, copying, or illegal activity. We may block access if our terms are violated.

What laws apply?
Our site follows the laws of England and Wales.

📞 Need Help?

We’re happy to assist.

📧 support@nyken.shop
📞 +447401440331